Call Center Outsourcing

We provide customer service and call center assistants and communicators who offer high-quality consulting and troubleshooting services. We aim to help businesses grow exponentially by assisting with repetitive and time-consuming tasks.

Our Benefits

High Quality

Our effective sales, high success rates, and low turnover rates reflect a well-organized operation and a healthy team culture.

Experienced

Experience is paramount in this industry. We possess the knowledge and expertise required to manage employees, handle clients, and integrate new technologies. We are adaptable and can provide insights for any situation.

Scalable

Whether you need to introduce a new product line, launch a direct mail campaign, or scale up to account for seasonality, we are equipped to handle the demands of your business.

Real Partnership

Our partnership provides more than just monetary value. We can help improve your processes, enhance your brand image, and elevate your marketing efforts, ultimately enhancing your business’s reputation.

Amazing Customer Experience

Fancy new computers and cost-effective budgets are meaningless if your customers don’t receive exceptional service. At our outsourced contact center, customer satisfaction is our top priority.

High competence

Our team possesses a wealth of experience within the IT, tech, software, and cloud industries. We are familiar with the corporate cultures and backgrounds of different potential clients and maintain an extensive network of personal contacts.

Why choose NOVA Contact Center services

Our team boasts expertise in over 30 languages, representing more than 25 nationalities and 35 distinct cultures.

Our scalable process is supported by global strategic partnerships and advanced protocols, allowing us to easily expand to any level in a short period of time.

Nova has a remarkable client repetition rate of 98.7%, indicating that 97.9% of our clients continue to choose us for their business needs.

Our support team is available 24/7 and promises to answer all calls within 3 rings, regardless of the time.

How It Works

Onboarding

Your journey begins with an onboarding manager who will guide you through the process of building your team. They will work closely with you to recruit, train, and launch your team, ensuring that everything is tailored to your unique needs.

Internal Headhunting

Our hiring team will begin sourcing and interviewing candidates based on the detailed requirements you provide. We strive to create the ultimate team for your business needs.

Training

Once we have identified the right team members, our training team will work with you to prepare them for their roles. We will provide you with training documentation and certification to ensure that your team is fully equipped to succeed.

Production

Your fully trained team will be handed over to you, with a dedicated manager assigned to supervise their work and ensure that they meet their KPIs and goals.

Continuous Improvement

To ensure that your work keeps improving and flourishing, we will assign a customer success manager to you. They will help you manage your team and ensure that you continue to achieve your goals.

Growth

As you see improvements and your business grows, we can help you increase your team size and production levels. We are committed to helping you achieve exponential growth and success.

Our approach to Call Center

Our focus is on providing effective and efficient customer engagement and satisfaction solutions primarily for small and medium-sized businesses. We understand the importance of cost savings for business development, and our outsourced support service is designed to meet that need.

Our outsourced customer service provider offers numerous benefits, including access to highly skilled support teams, coverage during seasonal spikes, 24/7 operation, and more. Our agents work strategically to reinforce your brand’s loyalty and are qualified to work across a variety of industries, including eCommerce, SaaS, Beauty, Travel, Hardware, Medical Devices, and others.

In order to achieve sustainable business growth, it is crucial to have a high customer lifetime value. That’s why we offer outsourced customer retention solutions that can nurture client loyalty and trust in your brand. If you’re looking for a reliable outsourcing partner to create strong relationships with your customers, look no further than NOVA. We’re here to help.